Customers and marketing
Google reviews: more stars outside, the complaints inside
Smart filtering: glowing feedback goes straight to Google; complaints come to you so you can put the service right without damaging your public reputation. And we write the replies.
- More 5-star reviews
- Complaints in private
- We reply for you
What it does
Google reviews: what you'll really use every day
01
The right moment
On paying, on redeeming a reward, on finishing an order: the customer is invited to leave a review while they're happy and have their phone in hand.
02
Smart filtering
If the experience was excellent, one tap and it's on Google. If something went wrong, they tell you in private and you can put it right before it goes public.
03
We reply to every one
Every review gets a professional reply, in your voice. Or, if you'd rather reply yourself, we leave the reply written up in the dashboard to publish in one tap.
04
Tracking
Average rating and review volume month by month. You watch it climb.
Why choose it
Why Google reviews with Sevilla TPV
- More reviews, and better ones
- Complaints are there to improve on, not to sink you
- Suggested replies from the dashboard
- Connected to the loyalty club and to orders
- Lifts your position on Google Maps
- Monthly report
In Sevilla, where the tourist coming into the centre at Holy Week and the local going out on a Thursday both decide on what they see in Google Maps, reviews are your shop window. The reviews module asks for an opinion at the moment the customer is happy, sends the ones who want to say something good to Google and brings you the one who had a problem in private, which is the review that actually helps you. And every review gets a reply, because a venue that answers looks like a venue that is there.
Shall we go through it with your menu?
We'll show you this feature working with your own products. 20 minutes, no obligation.
Sectors
Where it pays off most
Every type of business uses it in its own way.
Goes well with
It works better alongside the rest
It's all in the same system and the same monthly fee.
Customers and marketing
Google ranking
An optimised Google listing, with bookings and menu built in and monthly tracking.
See moreCustomers and marketing
Loyalty
A digital QR card with tiers and rewards, no app, linked to what each customer spends.
See moreMenu and orders
Order and pay from the table
The customer orders from the QR code on the table, with or without the waiter approving it.
See moreCustomers and marketing
Social media
6 posts a month and daily stories, with your real dishes. You approve, we publish.
See moreBusinesses that already trust us
Bars, restaurants, lounges, academies and shops. Every logo is a real customer who works with us.
What we get asked
Questions about Google reviews
Is filtering reviews legal?
What we do is ask first and hand the Google link to anyone who wants to leave a good review; anyone who had a problem gets a direct line to you. Nobody is stopped from posting whatever they like on Google.
Who replies to the reviews?
We do, in your tone of voice. Or you do, with the reply already written for you in the dashboard.
How does the invitation reach the customer?
From the QR menu, the loyalty club, the receipt or the online order. Wherever the phone already is.
Does it improve my Google Maps ranking?
Recent reviews that have been replied to are one of the things Google looks at most in local search. Yes, it helps.
Got another question? Drop us a line or give us a call: we answer the same day.
From the blog
Worth a proper read
Marketing · 9 min
Google reviews for restaurants: how to get more and better ones (and what to do with the bad ones)
Reviews decide where half the tourists in Sevilla eat. When to ask for them, how, what to reply, how to handle a complaint and why replying to every one lifts your position on Google Maps.
Marketing · 9 min
Loyalty in bars and restaurants: how to get customers coming back (without cardboard stamp cards)
A new customer costs ten times more than one who comes back. How to set up a digital loyalty club that works in a bar in Sevilla: no app, automatic stamping, rewards worth having and messages sent with some sense.
Get started with Google reviews in your venue
Tell us how you work and we'll put together a fixed quote in under 24 hours. No obligation, no small print, and someone from Sevilla at the other end.
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